team

Vendor IT Infrastructure Architecture Team

The Troubleshoot Team includes Certified Engineers (Cisco, Juniper, Brocade, Polycom, etc.) with vast expertise, relevant past performance, and strong vendor relationships. Troubleshoot has the past performance with infrastructure design, implementation and sustainment of technologies to include:

WAN Technologies and Transition (ATM, IP P2P, MPLS, IPv6, NIPRNet, SIPRNet)
WAN Optimization (Optimizers, Quality of Service, Capacity Planning)
Wireless LAN (Cisco, Aruba, Xirrus)
Voice-over IP (Cisco CME, CUCM, Avaya)
Video Teleconferencing & Video Streaming (Cisco, Polycom, Vidyo, VBrick, Mediasite)
AN Technologies, etc. (NAC/802.1x, Web Content Filtering, Multicast)
Security/IA Hardware (Firewalls, VPN, IDS/IPS, DLP, SWG).

CUSTOMER INTERVIEW

The first step in our process is to meet directly with you and your key staff regarding your IT requirements. During our interview, we gather information spanning your Business, Technology and Security domain requirements.

costomer_interview
design

DESIGN

After the interview, our experts develop a solution to meet all stated requirements. If a specific product vendor's solution is part of the requirement, we'll contact them directly to participate in the design phase. Otherwise, we'll evaluate available technology from all vendors and identify the best product to meet your requirement

LAB TESTING

As the design evolves, we perform in-depth testing of vendor products to ensure they perform as expected. Once all products are selected, we perform integrated systems-level testing of the complete solution to validate that all components work seamlessly together per the design and provide you with a comprehensive test plan, with expected, measured results.

test_lab
optimal_solution

OPTIMAL SOLUTION

Based on the lab test results, we will document the optimal architecture solution to meet your mission requirements. The solution will provide both logical and physical interface diagrams as well as the material required at each site and the equipment support requirements (e.g., Power, Space, HVAC).

quality

QUALITY ASSURANCE

We perform an in-depth technical and quality assurance review to ensure the best possible solution is developed one that is clearly documented for you.

delivery

DELIVERY

We provide you with a comprehensive and professional product that documents the results of our work during every step of the process and the resulting optimal solution to meet your business and operational needs. "Exceptional" customer satisfaction ratings and a 100% contract renewal rate PROVE that we provide the quality you expect.